Support Options
Troubleshooting Your Installation
Please have a look at our FAQ, if you
have not already done so. You may find the answer to your question
there. If not...
First of all, verify that your Access database is operational on the
computer hosting the Access2PDF installation. Assuming you can generate your
report in the Access environment, then the cause for the inability to
produce a report through Access2PDF is likely:
1. One of your parameters conveys incorrect information to Access2PDF
or
2. You have a broken COM+ Application configuration.
Remedies
1. If your problem is related to your report parameters, use one of the
Examples provided above to test your parameters. Mistakes in a parameter
value will return an error message. Five parameters are required. If you
attempt to send any fewer your page will be broken with an uncontrolled
error message. We recommend that you test your WHERE parameter in your
Access report first.
2. If your problem is a broken COM+ Application configuration, reinstall
the program. Be sure that when you install Access2PDF that you
are logged in as a user with local administrative rights.
If the Access2PDF installation completed, but the Access2PDF Component
does not appear in Component Services as exibited below, then you may need
to add the component manually.
To ask a question, report a problem, or offer a suggestion
please email
Are you looking for development support for your web
application and/or Access database project? Contact us
for information about our software consultation services.
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